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Atlassian Certified Administration Expert

Jeremiah Rappley

I'm a technology professional with over a decade of experience specializing in Atlassian administration and engineering. I've worked with a range of organizations to help their teams uncover better ways of working together.

I have a deep interest in the complex dynamics of technology teams — the requirements, challenges and opportunities that are particular to each organization. My goals are to stay a lifelong learner of technology, and to make a positive daily impact on every collaboration.

jrappley@icloud.com

01 / Credentials

Certified across the Atlassian stack

An Administration Expert designation, earned by holding four individual Atlassian certifications.

Atlassian Certified Administration Expert

Awarded by Atlassian for holding the certifications below.

  • Jira Administrator for Data Center and Server

    ACP-JA · Atlassian

  • Jira Administrator for Cloud

    ACP-JCA · Atlassian

  • Atlassian Cloud Organization Admin

    ACP-OA · Atlassian

  • Jira Service Project Administrator

    ACP-MJSPC · Atlassian

02 / Experience

Where I've done the work

A decade across enterprise administration, consulting and business analysis.

  1. Aug 2024 — Present

    Senior Atlassian Cloud Administrator

    nCino

    • Administer an enterprise-scale Atlassian Cloud environment, supporting a large user base across multiple geographies and business units.
    • Integrate Atlassian tools with third-party applications, including Slack, GitHub and CI/CD pipelines, to streamline DevOps workflows.
    • Orchestrated the implementation of content lifecycle management frameworks in Confluence and Jira, enhancing information integrity.
    • Design advanced automation rules using Atlassian Automation and ScriptRunner, reducing manual tasks and improving standardization.
    Atlassian CloudJiraConfluenceScriptRunnerSlackGitHub

  2. May 2023 — Jul 2023

    Senior Atlassian Consultant

    Modus Create

    • Enhanced team collaboration and productivity for enterprise clients through the implementation and customization of Atlassian applications.
    • Performed upgrades to Jira and Confluence Data Center applications on AWS to improve system performance.
    • Successfully implemented ITSM and ITAM frameworks using Jira Service Management.
    Jira Data CenterConfluenceJira Service ManagementAWS

  3. Jul 2022 — Apr 2023

    Applications Specialist

    Clearsense

    • Optimized enterprise productivity platforms for engineering and client delivery teams.
    • Engineered technical solutions supporting continuous improvement initiatives and organizational goals, such as template-based project plans and automated project provisioning using Smartsheet Control Center.
    • Streamlined company-wide IT and business processes through standardized workflows, automation, and integrations with systems such as security monitoring and time and expense tracking tools.
    Smartsheet Control CenterWorkflow AutomationSystems Integration

  4. Aug 2021 — Feb 2022

    Senior Atlassian Consultant

    Cprime

    • Advised enterprise clients on strategic recommendations for governance, scalability and standardization when optimizing instances of Jira and Confluence.
    • Designed and implemented solutions for Agile at Scale methodologies using Jira Align and Advanced Roadmaps for Jira.
    • Developed solutions supporting a variety of other client projects, including large-scale user management and permissions models, template models for Jira projects and Confluence spaces, and administrative workflows.
    Jira AlignAdvanced RoadmapsJiraConfluence

  5. Apr 2019 — Oct 2019

    Associate Business Analyst, Marketing Technology

    Arthrex Inc.

    • Documented and analyzed business requirements for marketing technologies, serving as the primary subject matter expert for the Atlassian product suite.
    • Integrated features and add-ons including Advanced Roadmaps, ScriptRunner and Zephyr, contributing to enhanced functionality and efficiency.
    Advanced RoadmapsScriptRunnerZephyr

  6. Aug 2018 — Feb 2019

    Application Analyst

    Relativity

    • Provided advanced technical support for prospective and existing clients, troubleshooting issues across the base product, SQL databases, networking and server infrastructure.
    • Implemented dashboards and reports in Salesforce Service, improving communication of ticket status.
    • Earned Relativity Certified User and Relativity Certified Administrator credentials.
    SQLSalesforce ServiceServer Infrastructure

  7. May 2015 — Aug 2018

    Marketing Operations Assistant

    Arthrex Inc.

    • Provided technical and business process support for software systems including the Atlassian suite, Aprimo Marketing Studio and digital asset management platforms.
    • Led the migration of Atlassian products from server to cloud to facilitate organizational growth.
    • Conducted software training, prepared technical documentation, and served as Scrum Master and Agile Coach for multiple software development and business teams.
    Atlassian SuiteAprimo Marketing StudioScrum

Education

  • Florida International UniversityJan 2020 – Jan 2021

    Completed coursework in Psychology with a focus on neuroscience and neuropsychology.

  • Ave Maria UniversityAug 2013 – Aug 2016

    Completed coursework in Business Administration with a focus on accounting, finance, and marketing.

03 / Skills

What I work with

Grouped by how I actually use them, not by how a résumé parser would sort them.

Atlassian Platform

Administration and customization across the suite.

  • Jira
  • Confluence
  • Jira Service Management
  • Jira Align
  • Bitbucket
  • Opsgenie
  • Advanced Roadmaps for Jira
  • Cloud & Data Center Administration

Extending the Platform

Where configuration stops and engineering starts.

  • Atlassian Automation
  • ScriptRunner
  • Third-party integrations
  • Zephyr
  • Tempo
  • BigPicture
  • JavaScript
  • Groovy

Practice

How the work gets delivered.

  • Agile & DevOps
  • ITSM & ITAM
  • Agile at Scale
  • Project & Portfolio Management
  • Governance & standardization
  • Business analysis
  • Software training & documentation

Adjacent Systems

The rest of the stack Atlassian has to live with.

  • Salesforce administration
  • Slack administration
  • CI/CD pipelines
  • AWS
  • SQL & databases
  • Networking & server infrastructure
  • Smartsheet Control Center

Let's talk.

Atlassian platform work, a migration, or a team that needs a better way of working together — I'd be glad to hear about it.

Get in touch